Testimonials

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Testimonials

“A perfect combination of professionalism and friendliness.”

“Josh did a great training and helped me to create my first video. He made it fun and easy. I really appreciate these one-on-one trainings and think they are they best way to learn your way around your new Mac.”

“If I didn't have the expertise of ... Willy Tech Shop, helping me to use my computer, it would be sitting gathering dust. They are both extremely helpful and patient. And….one on one is the only way to go!”

“When I walked into the store yesterday, Josh met me at the top of the stairs, took the IMAC out of my arms and carried it to the counter. We bought the IMAC at a big-box store & there were problems almost from the start. Josh spent a long time fixing the problem while explaining everything. This was, by far, the most positive computer-help experience I have ever had. I am looking forward to the lessons and for the 1st time in my life, actually understanding my computer. Josh is fantastic!”

“I am really grateful for the help Josh at Willy tech shop gave me. ... Josh really helped me have an excellent experience. Now I am learning tons about my new Mac. I am mystified at all the new stuff I know how to do after just a few lessons. I would definitely suggest Willy tech shop to new customers. Thanks!”

“Having just recently purchased a new Mac somewhere else, I was impressed with the fact that it did not matter to the Willy Tech people. They signed me up for their training classes and I was off and running. They took their time, explained things in great detail and let me work at my own speed. I am not a computer savvy person but I am learning so much. I cannot say enough good things about the experience that I have had so far.”

“Just bought my first Apple computer after 20+ years with a PC. Am so pleased with the help I'm getting to understand its features. My kids have Macs and tell me it's all intuitive but I appreciate the help that I'm getting at the WILLY tech shop and like supporting a local business.”

“These (training) sessions are so helpful. My questions are answered and lots of features I was totally unaware of are introduced. I feel I'm learning how to work with my computer rather than fighting it.”

“I am just writing to say how pleased I am with the work done at WILLY Tech Shop. I love getting quick, reliable work while supporting a local Madison company!”

“One on one training (at WILLY Tech Shop) gives you access to your MacBook like nothing else. Each session is focussed on your own questions and issues. You work at your own pace and can cover the material as many times as it takes to master the situation. You are always made to feel comfortable and affirmed in your ability--a perfect combination of professionalism and friendliness.”

“My continuing technical sessions with Danny have me well on my way to being a power user of my new MacBook Pro. Danny is patient and supportive, never losing his focus. My desk top had an avalanche of files, docs and useless backups. We are taming the monster. I am confident and empowered.”

“All the people at WILLY Tech Shop have been very helpful in getting me to know my MacBook Pro. They have endless patience with me which I appreciate. Clear instruction and good service.”

“Danny is a great person to work with and I am looking forward to learning more about my MAC computer from ... WILLY Tech Shop! I hope to be much more competent in the following months.”

“I was very satisfied with the service I received along with the pleasant person that waited on me. I thought he was very knowledgeable and I would recommend the store to anyone who has a Mac computer.”

“Josh helped me get MobileMe up and running under difficult circumstances like "forgot my password" and "lost my activation code." Almost impossible you say, but he did it. Pulling in some expert apple chat help along the way. It took persistence and a real desire to help but he got me there. Fabulous assistance. By the way, he took me on a drop in basis on a bit of a slow day! Suggest you make an appointment because likely he will be busy!”

“I recently came in because the memory on my MacBook Air was full. EEKS! Josh helped me greatly through this process, teaching and guiding me patiently along the way. Thank you!”

“Thanks WILLY Tech Shop for your efficient, clear, and helpful advice. I got just what I needed. I am pleased to know about this local resource. I will definitely go back for more.”

“All of my questions were answered in a way that I could understand. I look forward to our next lesson... I have told others how satisfied I was with the service.”

“I have enjoyed reading all the reviews and agree with every one--(unless I missed something negative in there!)--I enjoy every training session at WILLY tech shop. Everyone is skilled, competent and friendly. I always learn something new and have fun, too. I especially like the fact that I am doing the work--it really helps me remember the process when I get home.”

“The ambience at WILLY Tech Shop is a welcome contrast to the alternative across town. No parking problem, no background noise, doesn't feel like an assembly line. Mac popularity is a good thing, and well-deserved, and WILLY Tech Shop provides a pleasant learning environment.”

“I have only had three (training) sessions and already feel I have received my $99.00 worth. All future training is free in my mind. Great service, great people.”

“...I keep coming in for my classes and getting saved by the staff, who are incredibly knowledgeable and, well, dear. I especially love the peace of mind this has all brought...if I have a computer "problem" now (i.e. I don't know what I'm doing), it's all easily solvable thanks to WILLY Tech Shop. Whew!”

“I was very pleased with the service. They made it so easy for me to "hit the ground running." I was able to immediately catch up on emails which was important because I am organizing a major project. Josh and Danny were helpful when I was deciding what to buy. I look forward to when I come in for my lesson!”

“Thanks WILLY Tech Shop for helping me learn how to upload and edit video on my new laptop! I am editing footage to make a documentary for my job and Josh is a great and patient teacher.”

“An employee of WILLY Tech Shop provided one hour assistance with various MacBook issues, partly related to a lack of management skills on my part. Josh was quite patient in dealing with my inexperience. In the interests of time, he did have to perform a few operations without giving me enough instruction as to how to do them in the future. Most of the problems he dealt with would, I gather, be resolved by my upgrading to Snow Leopard which he advised me to do without arm-twist”

I have had a MacBook for three years, but when I bought my new Machine with Snow Leopard I signed up for the tutoring sessions. After one session I can say, "What a BARGAIN!!!!" Josh let me ask my questions, but added many useful tips along the way that have already made a difference! Thanks!

“I had an hour session with WILLY Tech Shop. They were extremely knowledgeable and helpful. The tutoring program has been very useful for us as novice computer users.”

“A 30 minute session with WILLY Tech Shop always results in me saying, Wow. If I have a specific need they help, sometimes I just go in and say, show me something new and they give me a new tool to use. Very helpful and fun to take a lesson with the WILLY Tech Shop on Willy St.”

“WHY did I wait this long before buying a Mac? I've only had it a couple weeks, and my computer headaches are so diminished, even learning a new system. I am so happy to be with the WILLY tech shop on Willy street instead of the corporate store, too - we get the same GREAT, personalized customer service, but are giving a LOCAL business our business. Every time I walk in the door they call me by name, and we are thrilled with the outstanding customer service support/experience. I am a true convert!”

“WILLY Tech Shop was great! I was helped with what I needed and felt like they were really on my side. I'm thrilled about this one-on-one option and plan on using it pretty regularly.”

“My first Mac and iPod and so many questions. I would highly recommend Josh and the one on one sessions at WILLY Tech Shop. I am already looking forward to my next appt. It was a great experience. No questions were left unanswered and I felt excited when I left to want to come back and learn more.”

“Josh did a great job of making me feel comfortable, especially since I am so incredibly green. He also did a good job of subtly testing me on info he had given me in the training...to reinforce. It must be difficult to hold someone's hand through such remedial steps, hopefully I will progress to more interesting exercises...and perhaps a new Mac!”

“Nice new Mac. Nice gift from the kids. But I'm too old for this. Questions about questions. Despair. Quit. Find a needy school and give them a new computer. OK, one phone call. One maybe. So...the best thing about my session with Josh wasn't so much the answers (which I knew I was likely to get), but the help with organizing questions into useful chunks. Useful chunks of answers followed. I shall return.”

“Through my new Mac! WILLY Tech Shop have responded to questions and guided me through new portals I could not have easily discovered by myself. I now have an IChat, account, have discovered GoogleDocs and look forward to managing IPhoto. WILLY Tech Shop makes learning fun! I have recommended them to several of my friends.”

“Wow, I went in with a list of questions--some biggish, some teeny, but a good-sized list--and we zipped thru 'em like hors d'oeuvres. Now I'm working up my *second* list, and look forward to getting those handled too --Thank you!!”

“Josh can teach you whatever you need to know about a Mac, and all it's programs. He guides you through programs, teaches you keyboard shortcuts, and shows you where to look to find answers on your own.”

“Josh is great, very patient and good at troubleshooting. This training program is an incredible value for the one on one training you get! I'm becoming a lot more confident in my Mac skills.”

“WILLY Tech Shop”

- poem submitted by a customer

Your service and training is one of a kind,

Your local shop, it's quite a find.

Your friendly staff there are the best,

Most definitely a cut above the rest.

I come there to learn, shop and play,

I also relax a little and enjoy my stay.

You have iFish, she's so sweet,

You're kid friendly, they have a treat.

You recycle computers, the best in town,

Plus you always keep your prices down.

Your ECO shop has used computers & so much more,

That makes me feel good about buying from your store.

You have a lot products for my iPad and Mac,

I'm always happy there and want to come back.

You have my support as you are 100% locally owned,

I support my city, not out-of-towners or a big clone.

Your products and services can't be beat,

I'll be sure to see you at 804 Willy Street.

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WILLY Tech Shop is Madison’s independent, locally-owned, full-service technology resource for all of your technology needs with Apple Certified Macintosh Technicians that do the job right, the first time. Whether you're trying to find a solution that best suits your digital lifestyle; need help setting up your new computer, iPad, iPhone, or iPod; need training or assistance with a problem; WILLY Tech Shop are at your beck and call. From home to the office and everywhere in-between, WILLY Tech Shop is your friendly neighborhood computer shop & more!

Customer Testimonials

The reviews from actual customers speak for themselves...