Power On.
Personal Services: Keeping your Mac healthy and productive at our place, our yours.
WE’RE HERE TO KEEP YOU AND YOUR MAC ON TASK.
Our experienced team of certified technicians have credentials you can’t find elsewhere!
Service
Same-day service available: in-shop or on-site!*
In-Store Repairs
When a machine comes in, it is checked into our service queue. In a maximum of 2-3 business days a technician will call you with a full diagnosis. (Expedited service is available for an additional charge, putting your service job at the top of the queue.) If the problem is completely covered by Warranty or AppleCare, you will incur no charges. If the problem is not covered under warranty, the technician will give you a full repair estimate including parts and labor. If you decline the repair, a diagnostic fee will apply. If you approve the repair (you pay for parts, labor and the diagnostic fee is waived) then the repair process will get underway. Once the repair is complete, we’ll give you a call.
Getting the Ball Rolling
Just come on in! Our service department is open to accept your repairs at all hours our store is open.
We appreciate your business, and we look forward to getting your computer back on its feet as soon as possible!
In Warranty & AppleCare Repairs
All new Apple hardware products carry a one-year Limited Warranty against defects in materials and workmanship.
The AppleCare Protection Plan extends the coverage on your Mac up to three years*, accounting for any repairs done on your computer. This covers the computer itself, as well as an AirPort Express, AirPort Extreme or Time Capsule that's been purchased for your Mac. Mac Pro and certain MacBook Pro customers may also be covered for one Apple display, provided that the Mac and display were purchased together. All repairs are performed by Apple-certified technicians using genuine Apple parts.
(* from computer’s original purchase date. AppleCare must be purchased within the first year of ownership.)
Warranty or AppleCare-covered repairs are treated the same way - an Apple Certified Technician will assess the machine and order any appropriate replacement parts. Most repairs take less than four days to complete.
You do not need to call Apple to have a repair scheduled, just come on in whenever it's convenient for you! For warranty and AppleCare covered issues there is no charge** for repair service. The original Apple warranty and the extended AppleCare Service Plan covers hardware issues. Parts and labor associated with the repair are also covered.
(**Items NOT covered under warranty include, but are not limited to, troubleshooting software corruption and conflicts, software installation, data backup or recovery, dirty, dusty, or abused machines, third party products and related software or anything that has become jammed in CD drives, etc.)
Out of Warranty Repairs
At WILLY Tech Shop, we can fix just about any Mac you may have. However, most of our customers with computers that are more than four years old find that it is more cost-effective to replace their older computers rather than repair them. Out-of-warranty repairs will be made at our then current hourly labor rate and the cost of any parts required for the repair. WILLY Tech Shop offers data transfer services from your old Mac to your new Mac, and this service is FREE* with the purchase of a new Mac!
Available Services:
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■Desktop / Notebook repair
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■iPhone / iPod / iPad repair
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■Hard drive upgrades
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■Memory upgrades
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■Cracked screen replacement
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■Data transfer
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■Data recovery
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■Software installation
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■Software troubleshooting
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■Upgrades
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■Preventive maintenance
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■eWaste Recycling
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■AND MORE!
Average customer rating:
Average customer rating:
Our Customer Reviews
Reviews from actual customers speak for themselves...
I am just writing to say how pleased I am with the work done at WILLY Tech Shop. I love getting quick, reliable work while supporting a local Madison company!
“I was very satisfied with the service I received along with the pleasant person that waited on me. I thought he was very knowledgeable and I would recommend the store to anyone who has a Mac computer.”
“I recently came in because the memory on my MacBook Air was full. EEKS! They helped me greatly through this process, teaching and guiding me patiently along the way. Thank you!”
“Thanks WILLY Tech Shop for your efficient, clear, and helpful advice. I got just what I needed. I am pleased to know about this local resource. I will definitely go back for more.”
“I was very pleased with the service. They made it so easy for me to "hit the ground running." I was able to immediately catch up on emails which was important because I am organizing a major project. They were helpful when I was deciding what to buy. I look forward to when I come in for my lesson!”
Outstanding service. Period.
20+ years of computer service experience &
credentials you can’t find elsewhere!
With @ Home Service & Support, an Apple Certified Support Professional can visit your home and get your computer, network and mobile devices back in order or assist with other technology services and training. Get all this for a great price: starting @ $79/hr.
Call: 608-848-4477 to find out more or to schedule a visit.
Upgrades
We can perform any upgrades you desire on your Mac including:
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•Additional memory
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•Larger hard drives
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•PCI upgrade cards
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•Airport cards
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•& more
804 Williamson (Willy) St. Madison, WI MAP • M-F 10-6 Sat 10-3 • 608.270.4444 •
Outstanding service. Period. 20+ years experience by people who care. Find out more...
WILLY Tech Shop is Madison's locally-owned technology resource. Find out more...
Madison's best choice. Personal One-on-One empowerment. Find out more...
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© WILLY Tech Shop All registered trademarks herein are the property of their respective holders.
WILLY Tech Shop is an Apple Authorized Service Provider.
Apple Certified Macintosh Technician
Apple Certified Support Professional
Apple Certified Associate - Mac Integration
Apple Product Professional
A+ Certified (Mac OS specialty)
Our certified technicians can upgrade, diagnose, set up and/or fix your Mac to keep it running smoothly. We’ll do it as quickly as possible, too, without compromising quality. Call to make a reservation, or just stop by and drop off your machine. We also bring our show “on the road”: on-site service and support is always available — just let us know.
Service & Support: In-Shop, @ Home and @ Work
At WILLY Tech Shop, our excellent team of Apple Certified Macintosh Technicians can solve all of your technology concerns, whether you have the latest Mac or one that dates back to when it all started. By offering expert on-site service as well as carry-in services, we work to fit into your schedule. Our business works to support the success of your business!
(*Additional fee applies for expedited service, some services not available on-site.)